When it comes to client loyalty, small actions matter. There are thousands of things you can do. Introducing the Client Happiness Idea Generator, a source of ideas for putting a smile on your client’s lips.
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Constant learning is a requirement for developing your business. It starts with an active agency-client feedback loop. I talked to three agencies about how to get feedback that lets them continuously improve.… Read more
I was recently reminded of the power of having a simple coffee break, in Sweden known as “fika,” and what it can do for your business.… Read more
