The Top 10 Articles That You Loved in 2019
2019 is drawing to a close and it’s time for our annual look back. These are the articles from the past 12 months that got your attention, plus a bonus.… Read more
Tag: customer experience
7 Things Luxury Resorts Do to Create a Great Customer Experience (Agencies and Freelancers, Take Note)
All agencies and freelancers want to charge more and be paid for the value they provide. But what many don’t realize is that much of that value is in how they make their clients feel. They should learn from luxury resorts – a type of organization that has figured out how to create superior customer experiences repeatedly.… Read more
Top 10 Insights of 2018: The Most Powerful Ideas We Shared Last Year
The year 2019 is here. The turn of the year also marks the first anniversary of this blog. Join us on a trip down memory lane and see what insights and ideas MMXVIII brought.… Read more
How to Be Truly Passionate About Your Clients’ Needs
Successful businesses are genuinely passionate about serving their clients’ needs. Sadly, many companies fail before they realize the importance of customer focus. By asking the right questions, you can avoid being one of those.… Read more
Want to Use Value-Based Pricing? Do These 3 Things
Did you know that a 1% increase in price can translate to an 11% increase in operating profits? Value-based pricing is an effective way to capture value you’re likely giving away for free. Read on for a three-step method to get started with value-pricing.… Read more