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Tag: culture

7 Things Luxury Resorts Do to Create a Great Customer Experience (Agencies and Freelancers, Take Note)

Being served welcome drinks is part of the resort experience. What is the agency equivalent?

All agencies and freelancers want to charge more and be paid for the value they provide. But what many don’t realize is that much of that value is in how they make their clients feel. They should learn from luxury resorts – a type of organization that has figured out how to create superior customer experiences repeatedly.… Read more

Posted on 2019-12-23 by Jakob Persson

Why Every Project Needs a Definition of Success

I open my consulting engagements with a simple question: what does success look like? It’s a simple question that helps ensure that the client and I share the idea of where we want to go. This short question is the first step towards a shared definition of success.… Read more

Posted on 2019-05-21 by Jakob Persson

Cultural Fit: 15 Questions to Ask Every New Prospect

Cultural fit is a critical but often intangible part of great client relationships.

You shouldn’t just qualify your prospective buyers’ ability to buy, but their cultural fit too. It will help you avoid much pain and frustration down the road. Consider these 15 questions when reviewing a prospective buyer for cultural fit.… Read more

Posted on 2019-04-15 by Jakob Persson

3 More Shrewd Ways to Attract and Recruit the Right Talent

Help wanted

About a month ago we published a post on how to attract talent on a budget. We actually had these three additional ideas for attracting and recruiting talent but couldn’t fit them all into one blog post.… Read more

Posted on 2018-05-16 by Jakob Persson

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